Tomjedur Rahman

Hi Hillary,

Both are enabled. 

 

 

Hello,

I'd like to enable drill through on a widget, but the option doesn't appear when i click/hover over any of the bars. I've enabled drillthrough on the query and the dashboard as suggested in your KB articles.

I'm using one of the preconfigured queries 

 

Thanks

Tom

 

Building on Tlong's suggestion, I set the action to

Ticket Status Solved

and

email Assignee with subject "Reply sent to solved ticket".  

 

Email can obviously sent elsewhere.  It gives the recipient (assignee or otherwise)  the ability to use their discretion as to whether the ticket needs to be reopened or it's simply a "thank you".