Monica White
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총 활동 수433
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수1명
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나를 팔로우하는 사용자 수0명
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투표 수275
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플랜 수99
활동 개요
Monica White님의 최근 활동-
Monica White님이 에 댓글을 입력함
Pascal's need for brand based permission settings in Zendesk is a functionality that would be beneficial to us as well. Currently trying to achieve similar division with user segments.
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Adding another voice to the need for the Redaction feature to account for merged tickets before deprecating the redaction app.
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This would be a dramatic improvement for our use cases. Currently need to alter a drop down to a multi-select.
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Would appreciate being able to update field types to other versions. Currently handling an ask where the best answer is changing a drop-down to a multi-select in order to add another option. Instea...
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That's incredibly disappointing as we're beginning to consider having guided mode work in conjunction with omnichannel routing.
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Bulk manage permissions would be fantastic. Ideally be able to create sets of people separate from support ticket groups so a person is assigned an Explore role and set so they can be added to mult...
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We also use the Redaction app to remove content from merge notes which is not available in the native redaction feature in Agent Workspace. Would this functionality be implemented before the app is...
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It would be helpful to be able to track who created a side conversation as well as volume.
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Being able to filter by many aspects of ticket and requester data would improve the functionality of the live dashboard. Should be able to filter by requester locale at a minimum.
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Adding my support to this request as well. Being able to make target when a field is changed is crucial for automations and triggers to not create workarounds (triggers/tags) or manual agent action...