bill cicchetti
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bill cicchetti의 최근 활동-
We are in desperate need of this functionality also. We have two different DEV groups using two different Jira instances that we need to interact with Support groups in the same ZD instance. I ...
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In our case we would like to report off tickets that an agent (light or full) is cc'd on and the CSAT results on those tickets. I think any sort of visibility of CC'd people in Explore is highly v...
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Thanks Kyle for the feedback. Unfortunately this unsolved metric seems to only report on all current open tickets not at a point in time. Id like to know how many unsolved/assigned tickets an age...
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Ticket is closed -> client responds...Seems pretty common practice for the person originally assigned to this ticket to be assigned to this new one and/ have or some easier way (without the need fo...
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Hi Stacy, I used this article as a reference to build one with only agents in a choice list and removing end users https://explore.zendesk.com/hc/en-us/articles/235948948-Creating-standard-calcul...
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Hi the only way I have been able to do this is by making a custom Attribute. Not ideal and I would love to see this capability in Explore.
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Another case in point. there is a known issue with using the canned CSAT functionality will auto-generate a Rating of BAD even when the client does not respond to the embedded survey We now have C...
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I understand some of the reasons some may not want the status to show in the My Activities page but in other cases the status means something to the end users versus say "open". Since we have the ...
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We have ended up going to a third party called Azuqua. They provide a great deal of customization including what comments get transferred and attachments. We are still in the implementation stage ...
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I too would like this ability since our Developers many times add scripts/screenshots/logs to the shared tickets that are needed by the support staff. I was able to share attachments in ZD to Jir...