bill cicchetti
-
총 활동 수196
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수1명
-
투표 수36
-
플랜 수87
활동 개요
bill cicchetti님의 최근 활동-
bill cicchetti님이 에 게시물을 만듦
New dataset dedicated to all fields on the User and Org screens
Feature Request Summary: I would like a user/organization dataset that is includes just the data within the org and user screens. Description/Use Cases: Currently most of the user and org da...
-
bill cicchetti님이 에 댓글을 입력함
Thank you Noly, but I was more interested on WHY it wasn't implemented. My mgmt team wants to know.
-
bill cicchetti님이 에 댓글을 입력함
Is there a reason why these attributes are not available in the Update History dataset?
-
bill cicchetti님이 에 댓글을 입력함
The backlog dataset has some valuable information but there is little flexibility in terms of drilling down into the data. Allowing the ability to use this in conjunction with the ticket datasets ...
-
bill cicchetti님이 에 댓글을 입력함
Hello All, Wonder if someone could direct me in the right direction. I am trying to create a report showing the average resolution time for tickets closed within certain time brackets such as : Las...
-
bill cicchetti님이 에 댓글을 입력함
One caveat to using the custom ticket statuses to create a "on-hold" status for clients to see in their My Activities page: You cannot filter on "on-hold" The tickets are still considered "Open" ...
-
bill cicchetti님이 에 댓글을 입력함
Can you confirm whether these custom statuses still can't be used in Explore to determine the duration a ticket has been in this particular custom state?
-
bill cicchetti님이 에 댓글을 입력함
Scott Burnham: Where are you seeing the custom statuses showing as the field ids?
-
bill cicchetti님이 에 댓글을 입력함
I have a question on the "Tickets Assigned" field. Is this the # of tickets assigned to an agent or the # of tickets an agent assigned to another agent?
-
bill cicchetti님이 에 댓글을 입력함
I reviewed the article but still unclear. I see its mentioned that a customer can opt-out. Is that opting out of Agent Workspace or the markdown functionality? If its the latter, as I mentioned ...