bill cicchetti
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총 활동 수196
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수1명
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투표 수36
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플랜 수87
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bill cicchetti의 활동에 대한 투표 수-
As a user of the software I read this as "we are removing some functionality because we are having problems with maintaining acceptable performance levels." It seems like many changes are being mad...
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I also would like to see this functionality added. IMO its not realistic to have create an entire new dashboard in order to get one report/query sent to a group or an agent on a scheduled basis. ...
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This becoming more and more of a headache as users are reporting incoming requests not being made into tickets. If the ticket happened to get flagged and placed into the Suspended folder and someo...
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Comments, even just last comment, would be great. Our CSM's provide reports to their clients with information on their ticket history. There are times these lists can be large and clients cannot e...
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We are in desperate need of this functionality also. We have two different DEV groups using two different Jira instances that we need to interact with Support groups in the same ZD instance. I ...
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In our case we would like to report off tickets that an agent (light or full) is cc'd on and the CSAT results on those tickets. I think any sort of visibility of CC'd people in Explore is highly v...
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One caveat to using the custom ticket statuses to create a "on-hold" status for clients to see in their My Activities page: You cannot filter on "on-hold" The tickets are still considered "Open" ...
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I was told by support that the markdown functionality cannot be turned off. Is this correct? If so then the above statement is inaccurate and quite frankly unacceptable. Our support team works w...
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Ticket is closed -> client responds...Seems pretty common practice for the person originally assigned to this ticket to be assigned to this new one and/ have or some easier way (without the need fo...
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I too would like this ability since our Developers many times add scripts/screenshots/logs to the shared tickets that are needed by the support staff. I was able to share attachments in ZD to Jir...