Dominic

Hi sarah aasland, thank you for following up. It looks good, I've tried a similar approach as a workaround. 

I am really looking forward for when this will be a bit more accessible like typing certain keywords.

Kindly,

Dom

@Agnieszka Czajka many thanks for your reply.

Hi peeps,

My name is Dominic, I am a Zendesk consultant with 8 years of experience, 2 years Zendesk partner, and I've also worked at Zendesk.

I want to share with all of you some of the knowledge I've gained, so I've created a Youtube channel for this purpose. I post a few times a week tips and tricks for how to use Zendesk.

My offer is to give to you a FREE 12h course on Youtube. 

Benefits of following the course:

• Get the most out of your system
• Automate as much as you can
• Say goodbye to repetitive tasks
• Look at the right metrics
• Simplified processes
• Scale with ease
• High productivity
• Go from reactive to proactive
• Minimal churn
• Save money
• Sell more!
• Take your Organisation to top 10% of CS quality offered
• 95% positive CSAT

The process

The playlist with the whole course is here.

Subscribe if you find it useful.

Kind regards,

Dominic

Hi everyone,

Hope all is well with you and are beside a lake or beach somewhere. Yes, get back to this post, when you're back ;)

In Zendesk Sell, I have created a subscription for one of my clients and I'd like to see that reflect in the "Revenue this month" in my dashboard.

Is that possible?

Kindly,

Dominic

Many thanks for the reply Jupete Manitas!

I have a further question: Can I create a custom app to do this using the API somehow though?

Many thanks,

Dominic

Hi all,

I hope you're having a great day today.

From Zendesk Sell, can I create lead automatically from Zendesk Support using a Webbook?

I know of the integration which agents can use but I would like something automatic.

I'm not sure how the API can be used here.

Please help.

Kindly,

Dominic

Hi Lee Scanlan,

Welcome to the community.  You're in safe hands as the community is super nice and there's a lot of documentation to go around. 

Checkout this video I made about Zendesk Explore: https://www.youtube.com/watch?v=KGrQ6Mpu_J4

Hopefully this will help get you started. An overview to what's going on in Zendesk explore, a walkthrough, how to create a query etc

There's a whole playlist on how to setup your Zendesk.

Hope this helps,

Dominic

Hi Phil,

Sorry to get back so late on this. I am a Zendesk consultant with 8 years of experience, I've also worked at Zendesk to do optimisations and setups.

Because I wanted to give back to the world some of the knowledge I've gained, I've created a Youtube channel. I post a few times a week tips and tricks for how to use Zendesk.

I created a whole playlist for how to setup Zendesk from scratch: https://www.youtube.com/channel/UCtV6YWJ4HqecxNFH7Qmym5g

Subscribe if you find it useful.

Kind regards,

Dominic

Patrick Rieger, it might be that you're not setting your tickets to Closed, rather leaving them in Solved status? 

If you do set the automation to close tickets after a certain period of time, even if customers reply to the same email, a new ticket would be created instead of re-opening the same one. This would solve your issue.

Hope this helps.

Kindly,

Dominic

Hi Lisa, thank you for getting back to me.

Looking forward to the updates.

Best,

Dominic