Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Hi Nate! Your best bet would be to implement a Single Sign On (SSO) option for both your website and Zendesk. More information on what SSO methods are available for use with Zendesk can be found a...
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Hi Andrew! You would need access to the inbox to see how it has things set up or to work with someone who does. The built-in Zendesk email functionality is described in Forwarding incoming email fr...
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Hi Andrew! Quick question - how do you have the forwarding configured to pass emails sent to ops+andrewtest@website.com to go to Zendesk (e.g. do you have an account-wide forwarding rule, a filter ...
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Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...
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Would be helpful for us as well!
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Salvador Vazquez Is there any update to the work your team is considering for Views?
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Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.