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Will Yolen

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 12월 27일

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게시물 Feedback - Ticketing system (Support)

Hi, 

We would like the ability for Team Leads or Managers to be able to change Talk states for other agents. This feature should be able to be assigned to roles. There is not always an Admin only that can change agent roles, and we would benefit with having this feature for Team Leads.

2022년 11월 21일에 게시됨 · Will Yolen

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댓글Additional ticket channels

Hi Anne,

 

Thank you so much for sending this resource. I see that there was an EAP and now its closed but I dont see any follow up since then. Do you know when I can expect this feature to be available to our Zendesk (since the EAP will not allow any new customers).Thank you!

댓글 보기 · 2022년 11월 21일에 게시됨 · Will Yolen

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커뮤니티 댓글 Feedback - Voice (Talk)

+1 On this request! We also would love the ability to create custom statuses for reporting purposes. Please let us know if there has been any update since last update was over a year ago.

 

댓글 보기 · 2022년 11월 21일에 게시됨 · Will Yolen

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댓글Additional ticket channels

+1 to J Bell and Nick -- Is there any way or option to create custom statuses in Zendesk Talk?

 

댓글 보기 · 2022년 11월 18일에 게시됨 · Will Yolen

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

I would also like this feature implemented asap

댓글 보기 · 2022년 10월 11일에 게시됨 · Will Yolen

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

I wholeheartedly agree with the other customers who have posted here. The lack of a "back button" or "back to main menu button" is a huge miss and needs to be addresses asap. As mentioned before:

- We should have the option to have a back button at every step of the flow

- We should have the option to place a "back to main menu" button wherever we see fit. 

 

Can zendesk share an estimate for when this feature will be released?

댓글 보기 · 2022년 10월 11일에 게시됨 · Will Yolen

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게시물 Feedback - Chat and Messaging (Chat)

Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of going from Chat to Messaging and would like to maintain this functionality but have learned that it is impossible to accomplish this with the New messaging widget. Sepecifically, we would like a URL link that opens the chat (as opposed to just opening a new webpage with the messaging widget still minimized). Please, in order to make messaging better than Chat this feature must be implemented.

2022년 9월 09일에 게시됨 · Will Yolen

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댓글Help with Web Widget

We want to update our Chat Widget to Messaging, but the limitation that does not allow a direct link to the live chat window is a huge setback. Is there any possibility of including this feature in the future. 

댓글 보기 · 2022년 9월 09일에 게시됨 · Will Yolen

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게시물 Feedback - Chat and Messaging (Chat)

Hi, 

The option to add optional text to the messaging widget is very misleading. This option does not add the text next to the widget but on top of the widget (as shown below). This is confusing and not clear to the end user that this is an area they can click for support or messaging help. Please update this so that it adds the text INSIDE the Launcher icon (like the classic web widget)

2022년 8월 25일에 게시됨 · Will Yolen

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi,

Adding in my thoughts--it is extremely detrimental to not have shortcuts available to the agent in the agent workspace. The agent workspace is designed to increase the agent's efficiency and overall speed and when messaging (or texting) and shortcuts are the ideal replies (we designed them to be shorter and more succinct, getting the customer exactly what they need as fast as possible). We built our shortcuts from our Macros, and it seems like a waste of resources to now remake every shortcut as a macro again. There should be a way to use shortcuts as macros, or (at the very least) there should be a way to automatically recreate shortcuts as Macros.  

댓글 보기 · 2022년 8월 22일에 게시됨 · Will Yolen

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