Ashley Yau
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총 활동 수49
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수4
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플랜 수18
활동 개요
Ashley Yau님의 최근 활동-
Ashley Yau님이 에 댓글을 입력함
Can the email ticket be solved if customers reached out using the social media buttons? Otherwise, we will be doubling the work to serve one customer. Thanks
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I wonder how auto-translate works for answers. The above article mentioned "You do not need to add training phrases in multiple languages." So even if customers reach out using traditional Chinese,...
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Hi Team, I would like to know if it's possible to change the URL of the"HiCircle"in red? We are not going to build a help center but just would like to make sure of the zendesk form, thanks!
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How to add URL in flow builder?
답변함Hi there, May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding business conditions in flow builder, even if customer would like to leave us a me...
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Hi there, I would like to know how "message request" works in zendesk if we integrated Instagram to messaging? Will it auto accept all the message request and create a ticket for agents to handle? ...
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Hi Team, I would like to know is there a way to customise the CSAT message in whatsapp? Currently customer has to manual insert GOOD or BAD (and only exact wordings would be count), is there a wa...
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Hi There, I would like to know if it's possible to add conditions on form level too? For example if I have enabled multiple ticket forms under one help center, end user will be asked to select a ti...
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Hi There, I would like to know how to change the colour of the help center name and language selection under the footer? Thanks
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I'd love to have a view on agent's activity log too. Although we have total available time and total talk time however it's still important to know how long people are on specific statues. Especial...
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Jake Bantz Thanks for sharing. May I know if there's any chance we can change the wording "Please choose your issue below"? Also is it possible to replace it with a dynamic content? Thanks.