Andrei
-
총 활동 수224
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수8명
-
투표 수33
-
플랜 수91
게시물
Andrei의 최근 활동-
Tip: How to optimise your macros usage in Zendesk
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and exc...
-
Tip: Showing predefined answers for custom field values in your Help Center webform
Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Center running on Zendesk (BTW you can find more Help Center related tips in Zendesk ...
-
How to organize an excellent tickets categorization in Zendesk
Hi! 👋 More than one year ago I have posted my main contribution to Zendesk Community – the post about Using Customer Journey idea to set up or scale your Zendesk. Since that time I had implemented ...
-
How to set up an "ideal" KPI system for your customer support
Hi all! Today I would like to share my vision of the ideal KPI system for your customer support. I was inspired to write this post by one question in the amazing Support Driven community (I sugges...
-
The ultimate checklist to optimize your Zendesk
Preface Today, mid-March 2020, when COVID-19 is on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and produc...
-
Using Customer Journey idea to set up or scale your Zendesk
Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Management Roundtables (the full list is here). Today I am happy to publish thi...