Tobias Hermanns
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Tobias Hermanns님의 최근 활동-
Tobias Hermanns님이 에 게시물을 만듦
Explore - How to exclude lunch break time from reporting i.e. 12:30pm-1:pm?
답변함Hi! I hope someone can help me. I want to build a custom metric / filter in Explore, to exclude in Talk Dataset all calls between 12:30pm to 1pm. I can use Leg -Hour but when select 12 it will excl...
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Hi, we also report this issue few days ago to Zendesk Support and it looks fixed now. Can someone here confirm it?We also changed another thing in Agent Workspace, so I want to make sure it´s fixed...
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Hi, any news on that topic?
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Hi, finally today Zendesk develop a fix for that. I hope it will not repeat again. You can easy monitor if you change the Status i.e. from Open to Pending or On-Hold or Solved, then before th...
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Remove "NULL" values from Dashboard Filter
Hi, it´s right now impossible to get just a Agent list, the "ALL" can be remove but the "NULL" is always exist. Teamleader only want to see Agent Names, not NULL without any content:
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For your reference, customer Support answer: "Thank you for taking the time to raise this with us. While we are aware of the problem and our Development team are already working hard to resolve t...
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Hi Brett, we also have this issue Back now
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@Zendesk Any plan to enhance SLA "ON-HOLD" to Stop Next Reply Time?
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Hi Tim, if you doing it like that, it will re-calculate SLA after back from On-Hold and not helpful. Simple example: SLA Set 1 = Next Reply Time SLA Set 2 = No Next Reply Time Based on your con...
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Also wish yellow color, as Warning for SLA!