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Jeff Mooallem

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    Jeff Mooallem님이 에 댓글을 입력함

    We use Talk and Monet for WFM. But Talk has very limited statuses for agents.  And no reporting for time tracking. We need a solution for tracking agents' time.  Because we're not finding it, we ar...

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    Jeff Mooallem님이 에 게시물을 만듦

    Time tracking for agent shrinkage

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    We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on for agents to choose their status when they're not available for calls, like bre...

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    Jeff Mooallem님이 에 게시물을 만듦

    Multiple organizations with SSO to the same Enterprise account

    답변함

    We have 2 distinct organizations of licensed agents accessing the same one Enterprise account.  One organization uses Microsoft Active Directory and the other uses Google G-Suite/Workspace. For sec...

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    Jeff Mooallem님이 에 게시물을 만듦

    Option to exempt external sharing from IP restrictions

    We use external sharing of dashboards with clients.  It allows us to give them a URL with the info they need. But we also need high security for our internal users that log in.  For this, we want t...

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    Jeff Mooallem님이 에 댓글을 입력함

    Our company uses Zendesk Support and our partner company uses Salesforce.  There is no current connection or overlapping data between the two systems. Can this Zendesk-Salesforce integration be use...