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Michael Bui

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 2월 13일

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님의 최근 활동 Michael Bui

Michael Bui님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

We would like to see the Agent Workspace composer window have the ability to save resizing.

The composer window in Agent Workspace, when expanded, does not remain the same size when you exit a ticket or open a new ticket. As a result, the window requires resizing multiple times a day depending on conversation size. The size of the window is also different depending on monitor size so for some agents, resizing is required more often than others.

 

2022년 7월 29일에 게시됨 · Michael Bui

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댓글Extending Zendesk

The time tracking app used to work on the Zendesk mobile app but not longer appears to be visible in it, nor can your record the time spent.

Is time tracking still available for the Zendesk mobile app?

댓글 보기 · 2022년 7월 27일에 게시됨 · Michael Bui

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Michael Bui님이 에 게시물을 만듦

게시물 Q&A - Tickets and email

When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one page and body on a second page.

We are unable to understand why some print over a minimum of two pages and we are unable to make it all print on 1 page.

2021년 3월 22일에 게시됨 · Michael Bui

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