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WhatsApp Connector
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 3월 11일
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Hello,
Any plans to include the email translation for outbound messages?
Thanks.
댓글 보기 · 2024년 3월 11일에 게시됨 · WhatsApp Connector
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Hello,
Is anybody using a storage software for Outlook emails and attachments that provides a Zendesk App to search for those files?
We are helping a customer migrate from Outlook to Zendesk and since they cannot search for attachments in Zendesk, an alternative like the previously described would be useful. I am not sure that Dropbox and do that:
Thanks.
2023년 12월 07일에 게시됨 · WhatsApp Connector
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Hello, is there any chance that the attachment search capabilities (PDF, Excel, Word, txt, etc.) are included in the 2024 roadmap?
Are you aware of any alternative in the marketplace? Robert Cwicinski, your app is interesting but would be nice if it would also support other file formats.
Thanks!
댓글 보기 · 2023년 11월 24일에 게시됨 · WhatsApp Connector
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We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web browser it works well:
But it is not the case in the mobile app:
Certain customers of us work a lot in the mobile app and this is a constraint for certain tickets because they cannot continue with the ticket resolution from them when the end users make updates on previous comments.
There are no workarounds for this since, as commented, they use the mobile app every day and the only way to see those updates is on their web browsers.
Ideally, additional comments on previous comments should be visualised in the Zendesk Support Mobile App similarly to the first screenshot.
Thanks.
2023년 11월 01일에 편집됨 · WhatsApp Connector
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Hello,
Based on the needs when transitioning from Outlook to Zendesk, it would be great to search across Excel, Word, and PDFs.
Please let us know if there is any update on the roadmap for 2024 or there is any app in the marketplace or workaround that could fill that gap.
Thanks.
댓글 보기 · 2023년 10월 24일에 게시됨 · WhatsApp Connector
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This is a very relevant feature for Zendesk customers looking forward to bypassing Meta's 24-hour reply rule. With a deep knowledge of Zendesk, you can also create triggers and automations to send WhatsApp notifications in several ways.
In case you need further capacities such as:
- Error handling
- Bulk notifications
- Starting conversations
- Scheduled messages
- Use of multiple templates
- And a more refined solution for both for admins and agents
You can start using Respira's WhatsApp Connector, a Zendesk app with the first 1000 notifications for free.
댓글 보기 · 2023년 7월 04일에 게시됨 · WhatsApp Connector
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