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Kalle Windefalk
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 3월 04일
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님의 최근 활동 Kalle Windefalk
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Feature Request Summary:
Guide articles should have the mention function (@...)
Description/Use Cases:
When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned
Business impact of limitation or missing feature:
This would ensure a better coherent experience for the knowledge admin teams
2022년 5월 20일에 게시됨 · Kalle Windefalk
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It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually
댓글 보기 · 2022년 4월 20일에 편집됨 · Kalle Windefalk
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Today I need to open the previous version of an article that has been applied for review.
It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.
This would speed up the article approval flow
2022년 4월 11일에 게시됨 · Kalle Windefalk
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Thanks @...
So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?
댓글 보기 · 2022년 3월 24일에 게시됨 · Kalle Windefalk
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Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?
댓글 보기 · 2022년 3월 23일에 게시됨 · Kalle Windefalk
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The agent status is still "online" in Talk when the agent is in a chat session.
The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats)
댓글 보기 · 2022년 1월 18일에 게시됨 · Kalle Windefalk
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The agent status is still "online" in Talk when the agent is in a chat session.
The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats)
댓글 보기 · 2022년 1월 18일에 편집됨 · Kalle Windefalk
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