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Eckhard Doll

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2025년 2월 04일

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님의 최근 활동 Eckhard Doll

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree with Stephanie Schober here. The only benefit for me is that the main conversation remains visible all the time.

I don't seem to have the option to open as a new tab here (MS Edge on macOS). That would help.

Also, being able to set the user information as the default would help. Too many clicks to go back to that view.

댓글 보기 · 2025년 2월 04일에 게시됨 · Eckhard Doll

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Nothing more to add than +1

It eats up the already cluttered space.

댓글 보기 · 2024년 10월 28일에 게시됨 · Eckhard Doll

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Yes, please change this again. We were just switched to Agent Workspace and having this one additional click on every ticket is an annoying drawback compared to the old solution.

댓글 보기 · 2024년 10월 28일에 게시됨 · Eckhard Doll

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댓글End users and organizations

Hello Alex, I don't disagree with the approach being more flexible. But would having both option be too much to ask for?

댓글 보기 · 2024년 10월 21일에 게시됨 · Eckhard Doll

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댓글End users and organizations

Why is it that there was a simple checkbox for “filter by: only suspended users” and now after the “upgrade” we have to use “is_suspended:true”? To feel like real admins and to have tools only we can operate? 
 

Why not offer a checkbox again or have a column for that to sort the list accordingly?

댓글 보기 · 2024년 10월 10일에 게시됨 · Eckhard Doll

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커뮤니티 댓글 Feedback - Admin Center

I can only support the feature requests listed above. Especially, having the option to schedule greetings (beginning and end) would be very helpful.

댓글 보기 · 2024년 8월 30일에 게시됨 · Eckhard Doll

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree, just let us see the date. There is no reason to see the weekdays for the last week. Sometimes, we have to check the calendar to find the date.

댓글 보기 · 2024년 8월 19일에 게시됨 · Eckhard Doll

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커뮤니티 댓글 Feedback - Ticketing system (Support)

A preference for this would be helpful indeed. While I can see the benefits, often it gets in the way of my workflow.

댓글 보기 · 2024년 8월 06일에 게시됨 · Eckhard Doll

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댓글Global security and user access

Hi Anunay Sinha,
Okay, I felt stupid for a moment this morning when I saw the schedules including the preview until I saw your comment. Thank you, that must have been the quickest feature request implementation I ever witnessed :-)

댓글 보기 · 2023년 12월 14일에 게시됨 · Eckhard Doll

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댓글Global security and user access

Hi there,

This is a very useful and much needed feature given that we have to keep a closer look at our available storage. So thank you for providing access to the beta.
Before first enabling this option, it would be helpful to see how many tickets will be deleted and how much space this will free up. This way, we can adjust the number of days before putting this into effect. Currently, it's just guessing, provided that I haven't missed that option.

댓글 보기 · 2023년 12월 13일에 게시됨 · Eckhard Doll

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