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Krista Shaver

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 8월 02일

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님의 최근 활동 Krista Shaver

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댓글Measuring success

I'm curious how others handle sending surveys out for unresolved bugs that may never get fixed. We don't want to keep bug tickets on hold while we wait for a fix that may never come, but to the customer, receiving a satisfaction survey for a bug ticket almost always results in 'bad'.

댓글 보기 · 2022년 8월 02일에 게시됨 · Krista Shaver

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댓글Explore recipes

I keep getting an error when trying to pull data using the standard formulas above.

Here is the copied formula - syntax error doesn't allow me to save.

deleting the second ) allows me to save but the calculation doesn't work. It gives me the error.

댓글 보기 · 2021년 5월 25일에 게시됨 · Krista Shaver

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댓글Business rules

I have automations set up to automatically solve tickets with information about the ticket topic in some instances... I can see that the automation solved the ticket, but how can I see the ticket? I'm curious if the automation is solving the correct tickets. The ticket is not in the Solved view or Recently Updated.

댓글 보기 · 2021년 4월 19일에 게시됨 · Krista Shaver

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Krista Shaver님이 에 게시물을 만듦

게시물 Q&A - Help center and community

I'm wondering how other organizations manage feature requests vs. bugs in their ticketing system. Currently we put both on hold, but we don't always work on all feature requests and we're having a hard time managing 2-3 years worth of outdated requests that we may or may not ever do. Our customers like having the insight into their ticket status through 'my activity' however when we close out an old ticket and it is marked as 'solved' they believe it's either been done or want the ticket to remain on hold... Is there a way to change solved to another term? Curious what others are doing! Thanks!

2021년 3월 01일에 게시됨 · Krista Shaver

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Will you be narrowing the export down to the article at any point? I don't want the entire section for every export, it would be great to be able to pick and choose articles for an export.

댓글 보기 · 2019년 8월 26일에 게시됨 · Krista Shaver

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