최근 검색


최근 검색 없음

Liam Kelly's Avatar

Liam Kelly

가입한 날짜: 2021년 4월 15일

·

마지막 활동: 2024년 10월 07일

팔로잉

0

팔로워

0

총 활동 수

41

투표

1

플랜 수

24

활동 개요

님의 최근 활동 Liam Kelly

Liam Kelly님이 에 댓글을 입력함

댓글Setting up Talk

We have run into an issue where enabling callbacks on our lines causes a substantial increase in abandoned calls. 
Apparently customers are hearing the message and hitting 2 during the message and hanging up (they don't know they have to wait for a confirmation), these calls are then considered abandoned and no callback request is created. 

Is that how it is supposed to work? Human nature pretty much dictates they will press 2 immediately instead of waiting for the music to start. 

 

 

 

댓글 보기 · 2024년 5월 21일에 게시됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글Team members and groups

With idle timeout disabled, how long does it take for an agent who loses connection to be set to offline? 

댓글 보기 · 2024년 4월 18일에 게시됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글Building reports

Will there be metrics regarding proactive messaging? We would like to see how this is working for us.

댓글 보기 · 2024년 2월 09일에 게시됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글Web Widget documentation

How do we change the orientation of articles in the widget?  It is odd that they display horizontally in such a narrow window. 

댓글 보기 · 2023년 12월 14일에 게시됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글Using legacy AI agent functionality

How do I see the flow builder? My screen looks very different from what I see here. Is there something I am missing?

댓글 보기 · 2023년 10월 26일에 편집됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글Setting up Agent Workspace

How do we handle the fact there is only one chat widget and we have multiple brands? It seems that agent workspace doesn't play well with branding or differentiating between brand groups. 

 

댓글 보기 · 2023년 10월 26일에 게시됨 · Liam Kelly

0

팔로워

1

투표

0

댓글


Liam Kelly님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

How useful is the bot?

 

Let's see, after creating the request for a major broken feature. It's been 2 hours and I have no response nor even a ticket open in my account. 

 

Apparently I no longer have ANY way to contact support. Zendesk Fix this. 

댓글 보기 · 2023년 10월 23일에 게시됨 · Liam Kelly

0

팔로워

1

투표

0

댓글


Liam Kelly님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Zendesk is really aggressive about closing tickets, apparently so they don't have to work on them. It's really annoying to have a long weekend and have your tickets closed without warning. 

댓글 보기 · 2023년 9월 11일에 게시됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글Routing

Where do we enable this? I am trying to test it yet I can see no reference to Omnichannel routing anywhere in our instance. 

댓글 보기 · 2023년 4월 24일에 게시됨 · Liam Kelly

0

팔로워

0

투표 수

0

댓글


Liam Kelly님이 에 댓글을 입력함

댓글How to manage the help center

No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site.  We do not use a proxy. 

This will upset our customers, Slowing them down from getting their answer is the exact opposite reason for why we use Zendesk. 
 

댓글 보기 · 2022년 8월 11일에 편집됨 · Liam Kelly

0

팔로워

2

투표 수

0

댓글