Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Amie Brennan님의 최근 활동-
Amie Brennan님이 에 댓글을 입력함
Hey Everyone, I got an email last week that the EAP has been added to my account so it looks like it's open now. It looks like it's slowly rolling out to those who've signed up for the EAP. I'm su...
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Neutral rating required
I know this new CSAT feature needs to start somewhere however over time, I'd like to see the ability for the middle/#3 rating to be classified as neutral instead of negative and the ability to repo...
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hey Rohan Gupta When will this feature be available for customers who DO NOT use omni-channel routing? There are probably more customers using traditional Talk compared to those who are using omni-...
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hey Rob Stack I think this guide needs to be updated to include the new AI attributes e.g Sentiment etc. :)
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hey Zendesk Team, Looks like all documentation on the Zendesk Side that references Microsoft Azure will need to be updated in light of Microsoft changing its name. This will also mean the ZD UI ne...
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Hey Jerry, Everything you described above is totally achiveable with Zendesk Talk. Effectivly when the customer calls your client's number and goes through their IVR - that IVR is just going to for...
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+1 for this feature request. The lack of this ability inside the WYSIWYG editor for macro creation (and other parts of Zendesk) means the WYSIWYG editor is not consistent across the entire Zendesk...
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Feature Request: Pre-set drill-in templates for Reports
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) Inside explore you...
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hey Rohan Gupta Is there any update on when the ability to report on IVR keypress will become available? As a Zendesk Partner, I've got quite a few customers asking for this feature - without it, ...
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Hey Carmen, You'd need to look at creating a trigger like the below: When the customer sends in the first request upon ticket creation, that would be classed as the first response. If the customer...