SproutLoud
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I would like to add that we also have a use case for this that would be great to see! In most cases we want our instance to be open, and for specific roles that we don't want to have access to Zend...
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I commented on this 1 year ago - but coming back to this because there is still not a viable solution! Zendesk can we get some feedback on if i this is in the pipeline? Here is this year's comment:...
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We also need this feature - as we have some fields that we filter that are specific to certain teams that we'd like to set those filters and schedule it to send to that team without them having to ...
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100%! Adjusting the schedule has other implications which we found out the hard way this Christmas & New Year's Eve. When we changed the schedule back after the holiday we had a bunch of tickets br...