Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Scott Allison it's great to see this finally come out and I hope it sets the stage for some quick enhancements in this space. We really want first and next reply time metric for groups. Currently ...
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What works well today with the SLA feature? The concept for setting them up is very clean. It's great that Zendesk business rules largely follow the same patterns for how they are setup and confi...
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Katarzyna Karpinska we introduced a rule where the content of the articles is not sent out in an email for the restricted articles. Instead, customers receive a notification and link to the new ar...
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If you take this portion and put it into a dynamic content block you can fix the error that will show up on the action telling you that your JSON is broken. {% for comment in ticket.public_comment...
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I like the simple proposal by CJ Johnson above to roll the assignee to the same user in their default group. It's probably the default that Zendesk should apply here over selecting a potentially u...
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Column sorting changes seem to be a regular point of friction with a lot of Zendesk's most recent UX changes. I assume it has to do with the transition from offset to cursor based pagination which...
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Thanks for clarifying, It looks like we have this one now.
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Is there an update on this release? We've passed the rollout ends date and I still don't see this in our instance.
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This has happened several times over the last few months for us as well. I've chased some really weird bugs that resulted in an internal rollback from Zendesk. I've also stumbled on some nice API...
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Katarzyna Karpinska is there a plan to allow for the updated image gallery to be used for help center assets as it expands from content blocks? For example, if we have custom images for categories...