Morgan King
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Morgan King님의 최근 활동-
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It is very frustrating that this can't be done. Not having this is hindering the ability to get critical data to our teams to make informed decisions around many aspects of operations.
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This is absolutely necessary with larger and more complex organizations. Within my organization we often have contractors that work for us. We also host our internal knowledge repository in the Zen...
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This is only for content blocks, correct? When will this be fully account-wide (i.e. in regular articles that do not use content blocks)?
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Is this still anticipated to do and is this going to be for both Chat and Messaging?
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Hello Tony! I saw this on the roadmap for Guide Knowledge Management (bottom of page) - it is under Planned: One of the most requested features in Knowledge Management, and one of the most import...
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Has anyone ran into this not working on Theme version 2.9 even after the above replacements in the previous comments suggest?
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I would agree that permissions is best done through the "Managed by" field, which utilized User Segments. However, it is the Owner field that gets the "needs verified" emails, so we are not able to...
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Ability to Look up Ticket Status in Messaging
It would be great it there was a step that would allow a search of tickets to get the status of the ticket. For instance, the end-user selects an option to look up ticket status, enters their ticke...
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Some things that would be beneficial that have greatly hindered our ability to use this feature include: Being able to call user segmented articles Ability to insert custom links - just providing...
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Answer Bot / Messaging - Direct Transfer to Custom Form and Groups
It would be very helpful to be able to have the ability to designate if the transfer in Flow to go to a specific form and group. Right now you are only able to use fields so a workaround is to ha...