Luma Lopes

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Unable to use Side Conversations to send Slack messages to individuals (via DM) or tag individuals

Hi, Chris Drylie. Are you still interested in talking about this use case? I'm happy to help. You can also reach the CSM of the account I manage, she's aware of this use case as well. Thanks!

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• Luma Lopes
• 만듦 2022년 06월 14일 13:57
• 1표

1. 커뮤니티
2. Feedback - Admin Center
3. Exporting Team member list

+1

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• Luma Lopes
• 만듦 2022년 06월 10일 13:46
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Ticket Field Tooltips in Agent Workspace

+1 Any update? 

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• Luma Lopes
• 만듦 2022년 05월 09일 19:34
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Unable to use Side Conversations to send Slack messages to individuals (via DM) or tag individuals

It would be an absolute game-changer to a company's "internal stakeholder support" use case (HR, IT). Today I implemented integrations to create tickets in Zendesk from Slack Workflows and would be...

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• Luma Lopes
• 편집된 시간 2022년 06월 14일 13:54
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

same use case here

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• Luma Lopes
• 만듦 2021년 01월 27일 13:49
• 1표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Explore - Audit Log with list of changes

Hi!  We have the same problem here. We restricted the editor permission but there's always the risk of accidental edit, and we never know who did it. 

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• Luma Lopes
• 만듦 2021년 01월 27일 12:15
• 8표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

Any updates?  

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• Luma Lopes
• 만듦 2021년 01월 12일 14:21
• 5표