The Original DKNY
Trust me, I'm a "Professional"
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Webhooks Fail Silently.... Agents never know until end-users are sad or frustrated
(SARCASTIC POST DAY, SORRY) Webhooks as incredibly powerful methods of sending message from Zendesk Support to other Systems or application, like a Parts Ordering application. But, when a Hook ...
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NEW INVENTION NEEDED: CHECK BOXES ON STATUS WHEN SETTING CONDITIONAL FEILDS
(Sarcastic Posting Day, Sorry) I am sure no one ever thought of a checkbox before in the history of humanity... that must be why we need to keep clicking the same drop down over and over again t...
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Another fine example of a clearly defined need that most ticketing systems support, but Zendesk after 6+ years still has not implemented or identified a work around. Support Product gets no real lo...
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING?
예정됨Is there ANY way to give an Agent the Ability to Edit end-user profile data (values in custom fields, update org membership) with out givin g the Agent DELETE or CREATE? This has been a challenge n...
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I have a few questions about the Zendesk Talk SLA provided by Zendesk How would a 2%+ failure to make voicemail from voicemail fit into the Zendesk talk SLA? Is there an SLA for time to recodin...
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This is such a no-brainer NEED to have feature. But why email? well, It's sticky, people will have it locally when offline, and the End User can forward attachments to others with fewer steps. Als...
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Thank you for updating, but just want to point email aliases were in fact defined as SHOULD BE SUPPORTED by SMTP services, servers, and clients. Please read RFC5321 Section 3.9. That was adopted f...
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How to use liquid in a trigger to convert {{ticket.tags}} to create a proper array?
Hello! Working with {{ticket.tags}} in a notify trigger action, I have been unable to convert the string output of {{ticket.tags}} back to an array to send. Are there some examples you can provide...
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Anika, Thank you for responding to my pain points shared. Let's get a call scheduled, the risk of a sync disconnect makes this a priority. -Dk
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Dwight Bussman, just a bit more snark then... sorry... Is there a product owner at Zendesk brave enough to enter a Zoom with me on this topic and say "This is the state of play and time frame until...