최근 검색
최근 검색 없음
Dimi Baitanciuc
가입한 날짜: 2021년 4월 15일
·
마지막 활동: 2021년 10월 26일
팔로잉
0
팔로워
0
총 활동 수
43
투표 수
39
플랜 수
2
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Dimi Baitanciuc
Dimi Baitanciuc님이 에 게시물을 만듦
Hi,
When a user writes a post on the community, he will receive a notification for each comment from a noreply system email (noreply@company.zendesk.com)
The problem is that most users reply to this address, and his reply goes to zendesk suspend tickets, instead of adding a follow-up comment on the original community post.
So, the user starts a conversation on the community, then his reply gets lost in the zendesk spam folder.
Suggestions:
- create a comment on the original community post when the user replies to that notification email
- or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity
2020년 11월 09일에 게시됨 · Dimi Baitanciuc
6
팔로워
5
투표 수
4
댓글