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Lengow Academy
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 22일
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Lengow Academy님이 에 댓글을 입력함
Please, please, please, make sure the classic view will not be turned off! As admin we definitely need this feature for training new agents and moreover troubleshootings. Otherwise we cannot see what agents are seeing and need them to log in to their account and share it with us will we are doing tests to optimise their Zendesk journey.
Thanks a lot!
댓글 보기 · 2021년 10월 13일에 게시됨 · Lengow Academy
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Bonjour,
je souhaiterais donner un accès restreint à l'équipe commerciale qui consulte les tickets Zendesk dans SalesForce à la manière d'un agent light dans Zendesk. L'objectif étant de leur permettre de consulter les tickets liés aux comptes de leurs clients et rédiger des notes internes uniquement.
2021년 7월 06일에 게시됨 · Lengow Academy
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Hi Rob Stack,
Thank you for this article!
I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
Is it something available in Zendesk?
Thank you for your help!
Kind regards,
Clothilde
댓글 보기 · 2021년 1월 11일에 게시됨 · Lengow Academy
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