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Khajik Khajadourian
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 2월 22일
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님의 최근 활동 Khajik Khajadourian
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When will skills be able to be leveraged in triggers?
댓글 보기 · 2022년 2월 22일에 게시됨 · Khajik Khajadourian
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What is the difference between using dynamic content for multiple languages and liquid markup?
댓글 보기 · 2022년 1월 24일에 게시됨 · Khajik Khajadourian
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I agree with CJ, this article is incorrect. The IP address does not show in the audit trail.
댓글 보기 · 2022년 1월 24일에 게시됨 · Khajik Khajadourian
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I second this. This virtually makes the audit log unusable to us. We also need to search by what was changed (or the user that was changed) not by the actor. Most of the time we are wanting to find out who made the change to a specific user, and we don't know who the actor was.
댓글 보기 · 2021년 11월 17일에 게시됨 · Khajik Khajadourian
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We need to be able to search the audit log by the user that was changed, not just the actor making the change. Is there a plan to implement this in the audit log or am I not seeing how to do this?
댓글 보기 · 2021년 11월 17일에 게시됨 · Khajik Khajadourian
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Feature Request Summary:
The Agent Workspace UI should allow agents to warm transfer and/or multi-agent a chat, without having to take over the entire chat.
Description/Use Cases:
Our internal departments need to consult with one another during chats. This would be things like: Can we reschedule this customer? Does this pass fraud review? Can we overbook this window? The
Business impact of limitation or missing feature:
This is critical for our business because we don't want to bounce the chat requester around from department to department when it may just take a few minutes of consult. Without this feature, our teams have to think of creative ways to get other departments to consult with one another. When previous to Agent Workspace, it was able to be done with ease in Zendesk. This is a basic Chat feature that is needed in Agent Workspace.
2021년 9월 08일에 게시됨 · Khajik Khajadourian
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+1 to this. I have requested this in a ticket last year.
Echoing what you said in your original post, we need to be able to give our team leads the ability to live monitor calls without giving them the ability to edit Talk permissions on an administrative level. This opens us up for risks if we give them that entire access. Additionally, it is very necessary for our leads to be able to live monitor calls especially now with everyone working from home.
Is this planned for? I see this was reported in 2019.
댓글 보기 · 2021년 8월 17일에 게시됨 · Khajik Khajadourian
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