Khajik Khajadourian
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총 활동 수125
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마지막 활동
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내가 팔로우하는 사용자 수0명
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투표 수57
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게시물
Khajik Khajadourian의 최근 활동-
Warm Transfer Chats in Agent Workspace
답변함Feature Request Summary: The Agent Workspace UI should allow agents to warm transfer and/or multi-agent a chat, without having to take over the entire chat. Description/Use Cases: Our internal...
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Agent Workspace UI Chat Department
답변함Feature Request Summary: Zendesk should allow for Agent Workspace UI department names to be customizable, outside of the group name. Description/Use Cases: We may want to have a group name lik...
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Measuring End-User Response Time in Chat
Feature Request Summary: Explore should be able to measure how long (on average or total) agents in Chat are waiting for responses from end-users. Description/Use Cases: We utilize Chat in a...
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New Metric - Agent's Status Activity
예정됨It is very vital to the business to be able to see reports / historical data of your agent's statuses. We need to be able to see how long agents were in Online, Away, and/or Offline. Without this d...