Catherine Bostwick
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Catherine Bostwick의 최근 활동-
100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring...
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That makes sense. But one further question.. you are able to add a follower without adding them as a cc. Could Zendesk make a product enhancement that limits light agents from adding a cc but does ...
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There needs to be a way for agents to see suspended tickets received at their team's support address. If 'ALL', and only All, for the privilege "which tickets can this agent have access to", is ena...
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This is also critical to our day-to-day workflow as agents almost exclusively use the mobile app. Why would you not include PAID, crucial aspects of the web version on your mobile app? If we are pa...
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Included in the overall ticket print out. It would logically make sense for the side conversations to appear in the sequence in which they were actually had.
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This feature would benefit our team as well. Side conversation content is equally as important and should be included in the printing detail.
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I agree, we also need this simple functionality. I have read many articles over this exact same issue and I have not found a solid reliable solution. Where is this on Zendesk's roadmap?