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Maurice Asuncion
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 9월 28일
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님의 최근 활동 Maurice Asuncion
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do you know how I can customize my tabs to show the ticket subject instead of requester?
댓글 보기 · 2022년 9월 28일에 게시됨 · Maurice Asuncion
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Thank you @... for your feedback. When is going to be available? Having full control of the entire flow? Also, during our pilot, a lot of our users have noticed that they are unable to attach files. It is quite inconvenient for users to send the files separately via email, any plans to improve this? Or is there a setting to enable file attachment?
Thank you for the quick revert.
댓글 보기 · 2021년 5월 10일에 게시됨 · Maurice Asuncion
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This flow builder and answer bot is more time consuming than helpful. You are unable to modify when "Talk to a human" will be needed. Unable to edit when to ask for information if user needs to be transferred to a live rep, it's asking the user to rate the chat even if you have disabled it from live chat settings (there's no way for you to disable bot from asking for a rating). How soon can you get this altogether? Don't call it flow-builder if it doesn't allow you to modify the flow from end to end!
댓글 보기 · 2021년 5월 09일에 게시됨 · Maurice Asuncion
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So is it not possible in Zendesk Workspace suite to route certain skills for specific agents? As chat routing is disabled for messaging? What are our alternatives?
댓글 보기 · 2021년 4월 19일에 게시됨 · Maurice Asuncion
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