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Andrew Lo
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 5월 31일
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님의 최근 활동 Andrew Lo
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What happened in my case was being logged in on two separate devices.
One would be "idle" and cause the status to change to invisible on both devices.
It is possible having it open in another window may also reproduce the problem.
댓글 보기 · 2022년 5월 31일에 게시됨 · Andrew Lo
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My status is turning to Invisible even though my "Idle timeout" settings are set to "Off".
Any ideas on what the problem could be here?
댓글 보기 · 2022년 1월 25일에 게시됨 · Andrew Lo
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It is now 2022.
Any update on when multi agent conversations will be supported in the Agent Workspace?
When will it be required to move to the Agent Workspace?
Simply put, these is functionality missing that is stopping us from moving to the unified Agent Workspace.
댓글 보기 · 2022년 1월 10일에 게시됨 · Andrew Lo
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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been resolved.
Looking to get new insight on how to make this possible.
Link to original post.
Feature request to add repeated incoming chat notifications that occur every x seconds.
Use case 1: Someone has stepped away for a minute and doesn't know that there is an incoming chat because the notification only sounds once.
Use case 2: If a chat request isn't handled in x seconds, it will send the notification again so other agents know that it needs to be taken.
2020년 9월 25일에 게시됨 · Andrew Lo
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