Migration Support
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How to streamline your data migration to Zendesk?
There is more than one way to improve your customer service, and moving to Zendesk is one of them. And just as there’s more than one way to import data to Zendesk, the painless and custom-rich way ...
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Tip: Zendesk to Zendesk: How Can Help Desk Merging Benefit Your Business?
Do you know how many instances are being used in your company? And is it necessary to have multiple instances, or a single instance will be more than enough? What is a Zendesk instance? This term r...
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Hey Anton, The easiest way is to create a new custom field on your new platform and map it with the ID field from your source platform.
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Merging two Zendesk accounts - a step-by-step process
As long as Zendesk Support and Guide support a multibranding feature, there are no more reasons to continue using separate accounts for different brands. You can manage everything in a single one. ...
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@..., @... is right! The best way to add tags to existing tickets is to use Bulk feature in Zendesk.
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Always welcome, Brett! Hope we can help somebody!
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How to migrate tickets and related data from CSV to Zendesk
Importing data from another help desk to Zendesk while preserving support history is crucial for maintaining strong customer relationships and delivering exceptional service. This article outlines ...