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Chris Boyd

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2025년 1월 09일

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님의 최근 활동 Chris Boyd

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댓글Customer portal

Hi!

I notice in the latest Copenhagen theme (3.10) the document.addEventListener function seems to have been replaced with window.addEventListener which means that the below method of changing the 'Submit a request' everywhere no longer works - the submit a request in the header is changed but no longer a hyperlink.  Does anyone have a workaround?

 document.addEventListener('DOMContentLoaded', function():

// translate 'submit a request' to 'contact us'
Array.prototype.forEach.call(document.querySelectorAll('a,h1,li'), function(a) {
if (a.textContent.includes("Submit a request")) {
a.textContent = 'Contact Us';
}
});

 

Thanks in advance! 

댓글 보기 · 2023년 7월 31일에 편집됨 · Chris Boyd

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Chris Boyd님이 에 게시물을 만듦

게시물 Feedback - Chat and Messaging (Chat)

We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:

1. ban users by email
2. ban users by IP

Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them.  Please re-instate this basic feature for Zendesk Messaging customers.

2022년 2월 03일에 게시됨 · Chris Boyd

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

It's another +1 from me.

Language and translation is a core part of our business and products, so having no control over Flow Builder texts is really disappointing and could potentially affect our brand image when the translations are poor.  We have dedicated teams specifically for translating and we can't take advantage of this when using Flow Builder.  In the long term, we may have to integrate a third party solution that does provide this.

Hopefully you can add this important feature to your roadmap, so we have the same customisation we're used to in Guide and Support.

댓글 보기 · 2021년 11월 26일에 게시됨 · Chris Boyd

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Chris Boyd님이 에 게시물을 만듦

게시물 Developer - Zendesk SDKs

Hi,

We will be running a notification in our app with a link to a help centre article, and we would prefer if the help centre article opened in the Zendesk Support SDK, rather than opening the mobile help centre in WebView.  Is this possible?  I've checked the documentation for the Classic Support SDK but couldn't find this.
Thanks!

2021년 11월 10일에 게시됨 · Chris Boyd

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Hi @..., is there an update on the release timeline for the Gather dataset in Explore?

댓글 보기 · 2021년 9월 01일에 게시됨 · Chris Boyd

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Lots of votes to add this to the AW!  Any word from a Zendesk Product Manager - is it on the roadmap?

댓글 보기 · 2021년 7월 23일에 게시됨 · Chris Boyd

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This is the most frustrating missing feature among our team.  Please add it to the Agent Workspace 🙏🏻

댓글 보기 · 2021년 7월 01일에 게시됨 · Chris Boyd

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