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[Asthenis]
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 10월 16일
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님의 최근 활동 [Asthenis]
[Asthenis]님이 에 댓글을 입력함
Bonjour,
Est-il possible de rechercher avec l'IP du client svp ?
merci d'avance pour votre retour,
댓글 보기 · 2023년 9월 01일에 게시됨 · [Asthenis]
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[Asthenis]님이 에 댓글을 입력함
To secure the processing of chat requests, we absolutely need to have the IP of the customer who contacts us to identify him as the owner of the account linked to the request and thus intervene on his account.
This information is essential for us!
댓글 보기 · 2022년 6월 15일에 게시됨 · [Asthenis]
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[Asthenis]님이 에 게시물을 만듦
For one type of request, the tickets have a lot of content and are not displayed in full. Indeed, we have to click on "..." to have the whole content.
We noticed that the search engine does not take into account the content not displayed. Is it possible to take it into account please?
2021년 7월 01일에 게시됨 · [Asthenis]
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[Asthenis]님이 에 댓글을 입력함
I also vote for this option. We need to schedule exceptional closures for training sessions, corporate events ... and to broadcast a specific message during this closing time slot.
The solutions proposed today are not satisfactory because they are a source of error/forgetting.
댓글 보기 · 2019년 12월 30일에 게시됨 · [Asthenis]
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[Asthenis]님이 에 게시물을 만듦
As part of the setting of the SVI, it would be interesting to have the possibility to schedule the hang-up of the call after listening to a message following a choice in the SVI. Indeed, a choice can be put in place only to deliver information, which does not require the processing of an agent.
We would just have to select in the action field "hang up"
2019년 12월 05일에 게시됨 · [Asthenis]
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