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Nicholas McMurray
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Nicholas McMurray
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HI Terrle,
It looks like you have 2 lines in the "all conditions" section that say "ticket: hours since pending - 72". Try removing one of those and see if it works. The other thing I noticed is that you have a check for tags "at least one - no_bump, bbs_1, bbs_2" and in the action section an "add tag bbs_1". If the first part doesn't work try removing "bbs_1" from the "at least one" list; it may be detecting that as a loop.
댓글 보기 · 2017년 11월 20일에 게시됨 · Nicholas McMurray
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Hi Zach,
Yes, there is a difference. For this you would likely want Hours Since Pending. The difference is that if someone submits as Open or On Hold then the Hours Since Update rule would apply. That could result in things getting cleaned up that need attention.
댓글 보기 · 2016년 7월 21일에 게시됨 · Nicholas McMurray
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We use a similar setup where we bump the customer 2x and then solve the ticket, all with automations. Works out great. To Jeremy's question, every now and again we get back a negative rating. It's rare though and is just as common as it was with a manual process.
댓글 보기 · 2015년 5월 27일에 게시됨 · Nicholas McMurray
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