Tony Ho
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Hello, I am also adding my vote to this as it has impacted by Support team also on their daily workflow. Our team will modify subject lines in order to organize them in ways to make sense of things...
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Hello! I'm looking to enable CSAT/satisfaction ratings on our instance but not have any of the automations/triggers fire to send off ZenDesk survey requests since we use another service automation ...
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Great catch - I've updated the original post with the last important step!
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Definitely +1 (voted). We currently use NiceReply to capture both CSAT + CES and are exploring what we can do in the same with the ZenDesk CSAT option. This might actually be a blocker for us in mo...
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Hi everyone, Being able to change an Agent Status is pretty critical on our end too and we were getting a lot of missed chats due to agents showing up as online when they shouldn't have been (we ha...