최근 검색
최근 검색 없음

skwitz
가입한 날짜: 2021년 4월 15일
·
마지막 활동: 2022년 2월 24일
팔로잉
0
팔로워
2
총 활동 수
13
투표 수
2
플랜 수
6
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 skwitz
skwitz님이 에 댓글을 입력함
Chris Drylie We (Reddit) would love to be involved in this if we're not already on your list!
댓글 보기 · 2022년 2월 24일에 게시됨 · skwitz
0
팔로워
1
투표
0
댓글
skwitz님이 에 댓글을 입력함
Reddit here! We would also love this type of integration. We support our users in r/help, r/bugs, and r/redditmobile. We get about 10k posts/month to these subs combined and currently have to have a script running that will send us a modmail message that gets piped into Zendesk. It's super hacky and only gives us limited information. An official integration would be fantastic.
댓글 보기 · 2021년 10월 20일에 게시됨 · skwitz
0
팔로워
1
투표
0
댓글
skwitz님이 에 게시물을 만듦
Currently, on the contact form, the URL will change based on that first/main drop down field. We'd love for it to also change based on any other drop downs that change/pop up. This would be super useful to direct folks to the exact form they need to use for the issue they're talking about.
2021년 6월 14일에 게시됨 · skwitz
0
팔로워
2
투표 수
1
댓글
skwitz님이 에 댓글을 입력함
We're running into this issue as well. In our case, we have a bunch reasons that we might want to reassign a ticket to our Anti-Evil Team, but there's currently no way to search for keywords unless they're in the title of the macro. It would be great if the macro search field also looked at the description of the macro so you could have a bunch of keywords there or even a separate keyword field altogether. As it stands now, our agents need to either memorize all the reasons, constantly refer to a cheat sheet, or create a bunch of different macros (which I'm about to do) to try to reduce brain cycles.
댓글 보기 · 2020년 1월 25일에 게시됨 · skwitz
0
팔로워
3
투표 수
0
댓글