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Alvin Leung

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 1월 03일

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I still haven't received any contact from Zendesk? 

May I know why?

댓글 보기 · 2023년 1월 03일에 게시됨 · Alvin Leung

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Thank you Brett. 

Now I understand I can migrate the content by the method you mentioned. 

Actually, I'm planning to migrate the helpdesk by the below steps

  1. decrease the number of agents in the old helpdesk
  2. increase the number of agents in the new helpdesk
  3. migrate the content of the Support ticket and the article in Guide to the new helpdesk

As Zendesk does not allow me to decrease the number of agents since it required us to decrease the number of agents 30 days before the contract renews, I cannot achieve steps 1 and 2. 

But I raised our request on 21 Nov, 2022, the above issues were caused by the late reply from Zendesk, it's not fair to us. 

Would you please advise if we can decrease the number of agents now?

댓글 보기 · 2022년 12월 15일에 게시됨 · Alvin Leung

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Hi Brett

Thank you for your reply. 

Since we are planning to migrate our existing Zendesk platform to a new Zendesk platform, I sent an inquiry to Zendesk for asking the details procedure on  21 Nov, 2022. 

We haven't received the follow up email from Zendesk until now, even I ask for the follow up on 1 Dec and 12  Dec. 

Since our subscription will be expired on 31 Dec, I'm afraid Zendesk will say we have to apply for the downgrade or change before 1 month subscription end.

댓글 보기 · 2022년 12월 13일에 편집됨 · Alvin Leung

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댓글Accounts and billing

I have contacted Zendesk several times since Nov 2022, but no response, please help

댓글 보기 · 2022년 12월 12일에 게시됨 · Alvin Leung

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