Zac Garcia
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총 활동 수71
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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투표 수10
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플랜 수45
활동 개요
Zac Garcia님의 최근 활동-
Zac Garcia님이 에 댓글을 입력함
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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Zac Garcia님이 에 게시물을 만듦
[Out of Office App] Allow Team Leads to Change Agent Status
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
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Support: Restrict Attachments by File Type
예정됨Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
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Hi all, Quick update on what we're doing: We use a custom dropdown field called "Received At" (not to be confused with "Received at" in business rules). We add each email address to the custom Rece...
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How to embed videos with a timestamp into Guide articles
Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...
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Regarding the original request to have a list of suspended users: it's not a view or "list" per se, but the Suspended property is now searchable. Take a look here: https://support.zendesk.com/hc/en...
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Hi all, We have challenges around this as well (I think every organization managing live service products struggles in this area). We have tried some similar solutions to yours (I love your problem...
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This is also very important to our workflows. The use case is as follows: End user sends email to our Zendesk. First Reply Time SLA goal is set. Zendesk Agent replies to End User. First Reply Time...
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Want to +1 this feature. As we manage onboarding and offboarding, we use Insights to manage lists of agents. Custom Fields import relevant data to Insights, such as whether they are a Light Agent o...
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This is really helpful, Daniel. Thank you!