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Mark Johnson
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 9월 05일
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님의 최근 활동 Mark Johnson
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Whilst it's great to see some proper sandbox options become available - I'm pretty disappointed that it's yet another feature put behind Suite Enterprise.
As a customer who has been with Zendesk for 9+ years, the biggest barrier to adoption of all the functionality you have released over the last few years is our lack of ability to sync Sandbox properly so we can validate behavior changes correctly (or re-train Agents).
Just want to put forward a recommendation that you have better sandbox options for ALL plans - so that your customers can take appropriate steps to adopt new functionality.
What's the point in building a brilliantly simple feature - if it's incredibly complicated to validate (and therefor adopt it?)
댓글 보기 · 2022년 9월 05일에 편집됨 · Mark Johnson
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Is this an 'all or nothing' activation? We're intrigued to see if this represents a better world to our users - but would prefer to be able to activate it in a limited way to 'trial' with a set of users and get feedback before launching globally.
댓글 보기 · 2022년 7월 08일에 게시됨 · Mark Johnson
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Similarly, we'd love to see an integration that enables Article Comments or Community Posts/Comments - to automatically notify a slack channel. (with the comment/post included).
This would allow our agile development teams to collaborate around the feedback/comment - before posting an official response back onto Zendesk.
댓글 보기 · 2019년 3월 22일에 게시됨 · Mark Johnson
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