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Jonathan Delannoye

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 22일

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Thanks a lot for the workaround.

I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with : 

- 0 response -> To trigger alert to admin/supervisor about a ticket that has not been answered by an agent

- X responses -> sometimes a ticket with too much response means the problem is difficult to solve, so it would be good to define alert based on that criteria too.

댓글 보기 · 2018년 9월 04일에 게시됨 · Jonathan Delannoye

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