Adam
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My apologize Barry Neary. I read Laurens comment and your response as Zendesk being able to notify agents via a DM to a Slack channel that a ticket was assigned to them. Slack is a heavily used too...
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+1 We would also love to see a Slack DM on ticket assignment to agents.
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Hi Barry Neary, Thank you for responding to my feedback. I appreciate you taking the time to discuss it with me. Group them together and add them to a specific capacity rule? Or is there too mu...
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For additional feedback, ask. 4. Our managers would like to generate a report using Livedata for Omnichannel Routing in Explore. The report should display the number of tickets assigned to an agent...
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Feedback - Omni Channel Routing
Hello, Last week we launched Omnichannel Routing, which was successful overall. However, we did encounter one issue where tickets were being assigned to agents in different time zones who were not...
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Hi Barry Neary I have a question about reassignment and idle time. If an email ticket gets assigned to an agent set to away and the idle time kicks in and sets them to offline, does that ticket au...
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Hi Sabra Looking through the API documentation, it's very unclear how to make an API call to set all agents to Offline. We always use Postman in testing, and I'm pretty confused about how to achiev...
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I was able to get this working via this code and added it to the script.js file. if (HelpCenter.user.role === "end_user" || HelpCenter.user.role === "anonymous") { var communityRedirectUrl = '...
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What was your first impression?I'm still a little frustrated, the whole experience feels very disconnected. Being able to work in the one tab for years was great. Now a lot of aspects remain in "...
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We had the same issue, but it was Zendesk that turned off our Salesforce sync due to their bug and only notified our Zendesk owner and not the admins. Frustrating that no notification was sent out,...