Watchman Monitoring
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I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know? If that's related, getting notifications for verified emails at least, would be a great start.
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Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification And, the need for notifications of bounced messag...
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I am excited to see the new DMARC option within Zendesk. With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications...
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Hi Micheal, Let me make sure I'm following.. you don't want to manually have to set an agent in/out via the Out of Office app. (Seems fine.. it it yet another step..) Instead, you're expecting th...
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When we are reviewing suspended tickets, we often need to see the raw eml message before we can determine to release a message or not. Zendesk's support team is always fast with a reply & a copy of...
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I sixth this request ;-) I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of thi...
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There is related information in this thread: https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses However, the need described by Sam above is still q...
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Nice!
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Hi John! Glad you like it, we still get complements on our support site's look. The answer to your question is two part: First we need to set a set a page ID (see homepage-id.png) <body id=...
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That was my first attempt at CSS, woot!