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Shahd Salama

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 27일

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커뮤니티 댓글 Q&A - Tickets and email
커뮤니티

Dear Bertt,

Thanks for your reply.

I don't think I have received any emails.

Would you please send me the ticket url here?

댓글 보기 · 2019년 3월 15일에 게시됨 · Shahd Salama

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게시물 Q&A - Tickets and email
How do we avoid two agents responding to client at the same time

Hello there,

We have a problem which we need to find a solution to.

Our support team consists of many persons.

Sometimes, when we receive a ticket from a client, two of our support agents instantly reply.

We want to avoid that.

We know that when someone in on a ticket and another agent is opening the same ticket we have his icon up, but that does not work sometimes.

Especially if an agent is viewing or editing a ticket from the mobile application

2019년 3월 01일에 게시됨 · Shahd Salama

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