Fabian

I would be curious as well if dynamic content is or will be supported or not - as only having 1 language hardcoded willl be a blocker for us (and most likely many other companies as well). Would be great if someone from Zendesk can comment on that

+1 for such a feature

We do use an API target to send messages to customers using triggers - which works pretty fine in general. The main issue is, that this trigger fires not a message but a dynamic content - we have this message in 6 languages. And no matter which language the customer has, it's always send in EN (default language).

Due to ZD support this can't be changed - therefore using an API target does not work :-( Anyone having an idea how to solve that? I'm not a fan of using "email user" action as I can't see this mail in the ticket and for the customer it's send as seperate mail and not in the ticket thread.

Any input would be appreciated - and of course especially if ZD can implement this feature ;)

Additionally it would be great to get a statistic of macros used per agent - to see if some agents are refusing specific macros

The most important information is to see the usage of macros over time - that I can track changes without switching between 7 and 30 days