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Mie Dohn
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Mie Dohn
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Hi guys,
Does any one know if and how it is possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have signed up for (custom organisation field). I would like them to be shown where marked with red in screendump:
Looking forward to hearing from you.
Br. Mie
댓글 보기 · 2018년 10월 25일에 게시됨 · Mie Dohn
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I need this as well.
I think it is weird that no SLA metric can be triggered be an internal note. We try to work 100% SLA based, and this makes it a bit complicated because some tickets just get forgotten. This is both related to tickets submitted by agents and tickets with only internal comments e.g. a phone call, which has obviously had public activity (via the call it self).
댓글 보기 · 2018년 8월 08일에 게시됨 · Mie Dohn
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