Toru Takahashi

Thank you for providing a new capability for SLA. 

I'm looking forward to seeing it!

> While we won't be able to release it this year, we are still committed to offering real-time alerts, and proactive reminders for SLAs, with minute based granularity. We expect to be able to offer this in H1 of next year.

I'm also wondering how Zendesk Support team ensures your premier support. Because Response time guarantees: 30 mins for Critical; 1 hr for Major and ongoing cadence.  https://web-assets.zendesk.com/pdf/zendesk-premier-enterprise.pdf

That would be helpful for us to share the knowledge/tips about it!

Nested Sectionがサポートされてから、Guideをいじってないので適当かもしれませんが、IFでそもそも要素の中にSectionsが存在しているかチェックしてみたりするのはどうでしょう？

           {{#if sections}}
             
                 {{#each sections}}
                
{{name}}

                
{{article_count}}

                 {{/each}}
{{/if}}

あまり美しくはないですが、eachの中でbuilt-inのifかisを使って、当該のIDだったら表示するみたいなロジックを組む必要があります。

https://handlebarsjs.com/guide/builtin-helpers.html#if

例えば、下記のサンプルではこのままだとサブセクションが全て表示されてしまうので、isなどで特定のIDであればみたいな形で表示します。コードのテストはしていないので悪しからず。

Ref

- https://support.zendesk.com/hc/en-us/articles/4408883063066-Displaying-subsections-in-your-help-center

- https://developer.zendesk.com/documentation/help_center/help-center-templates/helpers/#is-helper

{{#if section.sections}}
  

    

      {{#each section.sections}}
        

          
            
{{name}}
            
{{excerpt description}}
          
        
      {{/each}}
    
  
{{/if}}

       {{#each section.sections}}
{{#is section.sections.id 'xxxxx'}}
  The author of the article is John.
        

          
            
{{name}}

            
{{excerpt description}}

          
        

{{else}} not available
{{/is}}
      {{/each}} 

https://nora96o.medium.com/add-feedback-field-to-zendesk-guide-with-slack-notification-43dd6394962d 

Hi there,

I'd like to share my hobby work - https://github.com/toru-takahashi/actions-zendesk-guide-subscriber.
Zendesk Guide Subscriber with Github Actions enables to notify your Zendesk Guide article updates to Slack.

Unfortunately, Zendesk Guide has a limited capability to integrate with other tools to share their activities. This tool run on Github Actions. They run every 60 mins and then pull a list of recent article updates by Zendesk Help Center API. And then push the list to Slack.

Here is an output image. By using this, you will not miss your co-worker's article update.

Feel free to try it out!

Thank you,

I hope Zendesk Guides has this feature in Manage Articles. Especially, it's helpful to resolve the following request too.

https://support.zendesk.com/hc/ja/community/posts/360000972528-Make-KCS-app-available-in-Guide-Admin-not-just-via-a-ticket

What I want to do is to create a new article by cloning a template from this list, which shows only articles using KCTemplate.

I want this features too.