Jonathan Jongkind
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+1 - this is a concern for us. The fact we are unable to disable offline message notifications means that personal identifiable information is unnecessarily emailed out to all Chat agents who don'...
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+1 we need the ability to have chats routing to other departments if the chat request is not being served after X seconds.
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@Graeme, a good suggestion, thanks! The only problem I would face then is that if I want to identify how long before a human has touched a ticket using this method, it would have to be under the 'M...
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We have additional automations set up (such as if ticket has been going on for X days, notify manager) that are interfering with the 'Bump Bump Solve' automation as Zendesk seems to classify other ...
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I love this implementation, so thank you for sharing this with us, Matt. I am very interested to know how you handle out-of-office responses with these automations. I know they end up in 'Suspende...