
Jonathan Jongkind
-
총 활동 수15
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수10
-
플랜 수0
활동 개요
Jonathan Jongkind님의 최근 활동-
Jonathan Jongkind님이 에 댓글을 입력함
+1 - this is a concern for us. The fact we are unable to disable offline message notifications means that personal identifiable information is unnecessarily emailed out to all Chat agents who don'...
-
Jonathan Jongkind님이 에 댓글을 입력함
+1 we need the ability to have chats routing to other departments if the chat request is not being served after X seconds.
-
Jonathan Jongkind님이 에 댓글을 입력함
@Graeme, a good suggestion, thanks! The only problem I would face then is that if I want to identify how long before a human has touched a ticket using this method, it would have to be under the 'M...
-
Jonathan Jongkind님이 에 댓글을 입력함
We have additional automations set up (such as if ticket has been going on for X days, notify manager) that are interfering with the 'Bump Bump Solve' automation as Zendesk seems to classify other ...
-
Jonathan Jongkind님이 에 댓글을 입력함
I love this implementation, so thank you for sharing this with us, Matt. I am very interested to know how you handle out-of-office responses with these automations. I know they end up in 'Suspende...