Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
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게시물
Thomas D'Hoe의 최근 활동-
Best Practice for Assigning Outbound Call Tickets (via Talk) in Zendesk Support
Introduction: This best practice addresses the assignment of tickets in Zendesk Support when making outbound calls. It provides an explanation that may not be found in the Zendesk documentati...
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Agent status: out of office with omnichannel
답변함Hi, What if > an agent is sick our out of office for a longer period? There is no way in Zendesk to auto-unassign tickets from an agent based on a agent status. So, we should have the possibility ...
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Inactive message scenarios for assignment and capacity rules
답변함There should be a way that as a company you can decide how to assign inactive message conversations. For now, they don't affect capacity, but for some organisations, the message ticket is the same...
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Roles page - I don't see the admin role
I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?
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Hide menu panel
예정됨It would be nice to have the possibility to hide the menu panel on the left side. Sometimes I open Zendesk support & admin panel on the same screen (split-screen) if I need to troubleshoot triggers...