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Riko

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2021년 10월 23일

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

So, when we can have it? It's ridiculous that for other competition services this is out of the box ready and we can't have it even after two years of asking it....

댓글 보기 · 2021년 6월 30일에 게시됨 · Riko

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댓글Live chat agent guide

Please try to copy/paste url like this on mobile device while chatting with customer agents (even here the link is clickable.....in the chat - it is not!):

https://www.chaotksut.com/wertwerferfjeqrjer//34563456....34563456.634534634345643563456645///32456/ertyertertgertgerter/ertherthetrhethethethr

What a nonsense guys! It should be the first thing in the service software that supports hyperlinks! I do not really get this why would you ignore this for almost 4 years when this issue was raised before....

 

 

 

 

댓글 보기 · 2021년 4월 14일에 게시됨 · Riko

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댓글Ticket basics

Thanks for the answer but I'm still getting trouble.

 

Please see - https://www.screencast.com/t/sBc3vjWaX7Kv

This is what I see when I go to the support page and as you see there isn't such option as you showed to me.

 

Please, advise!

R

댓글 보기 · 2021년 4월 05일에 게시됨 · Riko

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hey Harold,

Sorry to disappoint you but if you will type  - hyperlinks- in search here you will see that simple thing like this has never been put on roadmap and users that complained about it for last 4 years didn't have this fixed and done.

 

So, you are better off to different solution than Zendesk as looks this will never be done.

댓글 보기 · 2021년 3월 31일에 게시됨 · Riko

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댓글Live chat agent guide

And what about inserting clickable links in the Shortcuts?

댓글 보기 · 2021년 3월 31일에 게시됨 · Riko

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댓글Ticket basics

Hey guys, I'm on Team plan but I don't see this:

Click the Admin icon () in the sidebar, then select Settings >Tickets.

What I see is only this - https://www.screencast.com/t/rebv275Py

As per your initial post the Ticket setting should be available for me but it is not. What's up?

댓글 보기 · 2021년 3월 31일에 게시됨 · Riko

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댓글Triggers and automations

Has this been fixed? We are waiting years for this already! Common!!!

댓글 보기 · 2021년 3월 31일에 게시됨 · Riko

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댓글Account settings of the ticketing system

Why the href doesn't work in chat?

댓글 보기 · 2021년 3월 31일에 게시됨 · Riko

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